Frequently Asked Questions

General

How to register as Talent?
You need to have an online account (not guest account or offline account) in the game “Dawn of Civilization (DOC)”, either using a facebook account or using username/password. We use this game to gather information about talent’s learning progress as a consideration for a hirer when hiring talent. After logging in, you should fill the profile information form. Then, you should upload your identity card and a photo of your face for identity verification. Last, wait for the administrator to verify your identity.
Can we have two accounts for the same email (as hirer and as talent)?
Yes, you can. Just register a hirer account in SolveEmployment! Website using your email that is registered as online account in game DOC.
What is Grit, Diligent, and Discipline Index?
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How to change job status from accepted to started?
SolveEmployment acts as money escrow on this platform. Before the job is started, we have to make sure that the hirer has enough money to pay the talent, so we can release the money to the talent once the job is finished.
When will the money be released?
There are three types of jobs in SolveEmployment. There are fixed job, weekly job, and milestone-based job. In fixed job, the money will be released after the talent has submitted the job (with 100% progress) and the hirer has accepted the job submission. In weekly job, the money will be released every week after the job contract is finished. In milestone-based job, the money will be released once the talent and the hirer have finished a milestone. The amount of money is specified in the job listing.
How much is SolveEmployment! fee?
We take 5% of talent’s fee. Flat rate.
How to contact SolveEmployment! team if I have had trouble with using this website?
You can contact us through info@solveeducation.org or chat directly with admin through out SolveEmployment! website.
Who can use this website?
We only allow a talent whose age is older than 15 years old due to the law of employment.
Is SolveEmployment! safe?
Yes, we are a reputable organization based in Singapore and we guarantee that your money is safe with us. This website also use https connection to make information flow more secure.

Talent

How to Become a Talent?
Download the game “Dawn of Civilization” on Android, create an online account, and play the game. The information about your learning activity will be reported on SolveEmployment! website.
I forgot my DOC account password. What should I do?
Open this page and type your email. An email notification to reset your password will be sent into your account.
Can I cancel/terminate the job after being accepted by hirer?
Yes, but the money will be given back to hirer when hirer accept your termination.
What happens if I don’t accept a termination request from hirer?
The job will be added into “Disputes” tab in the dashboard and we (hirer, talent, and admin) will discuss how much money will be given back to the hirer and how much money you will earn.
How if my hirer is dissatisfied with my job?
They can terminate your job (but they will need your approval) or give you bad review and rating that will affect your profile page.

Hirer

How to become a hirer?
Just register as hirer in our website, confirm your email, and log in. After that, you should upload your identity card and wait for the verification process. Once you’re verified, you’ve successfully become a hirer on this website.
I forgot my SolveEmployment! password. What should I do?
Open this page and type your email. An email notification to reset your password will be sent into your account.
Can I cancel/terminate the job after accepting the application?
Yes, and the fee will be given back to you (hirer).
What happens if I don’t accept a termination request from talent?
The job will be added into “Disputes” tab in the dashboard and we (hirer, talent, and admin) will discuss how much money will be given back to the hirer and how much money you will earn.
How to promote/offer a job to talents?
You can offer job to talent by using SolveEmployment! chat feature. Just select a job to offer and type your offer letter, then click send chat.

Payment

How is the payment process?
SolveEmployment acts as money escrow on this platform. So, when a job application is accepted, we’ll send hirer list of payment that they should pay before starting the job. When a job is finished, we’ll release the money to the talent.
How to dispute the job?
Just terminate your job, and wait for your hirer/talent to reject your termination. If your job is rejected so the job will be transferred into “dispute” tab in your dashboard.
How long it takes to transfer money from SolveEmployment! to a talent?
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Is there any customer service line for payment issues?
Yes, you can chat to admin in our website or using email to info@solveeducation.org